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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Thank you as always!The hotel was Fab! Would definitely stay there again - so convenient for tube.

Ingrid USA

Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.

Sharon Arizona, USA

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!

Angela

I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.

Peter Minihane

Hello there, i just wanted to say thank you & your website is really very professionell. I have spent 2 days looking for suitable accommodation in London city & your website was the best that i encountered. I will ceratinly pass on the web address to any of my friends or colleagues who are planning a break in London.

Stuart Germany

You have made it possible for us to do all of the things we want to do while in London!

Neil Fargo, ND, USA

Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!

John Van Arkelen

My stay was fantastic!

Ben USA

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

Thank you! I'm thrilled and love your service.

Henrietta Seattle, USA

Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.

John Florida, USA

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

Wow. A better and easier website that I have never seen before. Unbelievable.

Steffen Germany

Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!

Sol USA

LOVE THE SITE!

Tom New York, USA

Thank You for your help, it is really helpful!

Beata Poland

I am very satisfied with your offers. I find that you have always among the best value for money offers online

Ivana

Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.

Roger England, UK

I just want to say again how pleased we were with the service that you and everyone in LondonTown offered us. It made our travels so much easier and took all the stress out of making and following up with all the arrangements! The hotel was outstanding and the door to door airport service was a nice luxury. I have spoken highly already to all that asks and will continue to recommend your service to those who are interested in travelling to your wonderful city!

Mike Canada