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About Us
LondonTown.com Customer Service Team
Your best friend in London
Who?
LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.
What?
The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.
Where?
For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.
Our network
We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.
15 years experience
LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.
Your best friend in London
We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.
Write to the London Experts
Email
Address
LondonTown.com
90 Long Acre
Covent Garden
London
WC2E 9RZ
What our customers are saying about LondonTown.com ...
I was very happy with my return to LondonTown.com, you were my first online booking ever back in 2002 or something. Been using other services lately, but no one has the same level of costumer service and follow up as you. I especially enjoyed using your map.
Espen Norway
Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.
Alan Ireland
I've been to London twice now and you guys always find me a hotel near the location i request for.
Martin USA
Hello there, i just wanted to say thank you & your website is really very professionell. I have spent 2 days looking for suitable accommodation in London city & your website was the best that i encountered. I will ceratinly pass on the web address to any of my friends or colleagues who are planning a break in London.
Stuart Germany
We live in Israel and visit London approx twice a year. We find your site invaluable for planning our visits. Keep it up.
Hyman Israel
Thank you for your prompt and thorough response. Very professional and much appreciated. I will return to your site for future London inquiries.
Larissa UK
Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!
Angela
Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.
Lesley & Stephen Australia
I used your service for the first time on this visit and I was very impressed! I thought your event guide and "freebies" was a great idea. For me the Fitness First one was great as often hotels don't have very good gyms and so it allows me to keep up my normal routine whilst I am away on holiday. So you will be the first place I visit to book accommodation whenever I come back to London now!
Rebecca H Netherlands
It's really so comforting dealing with you, you are great. thank you :)
Haneen Saudi Arabia
I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.
Peter Minihane
Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!
Sol USA
You truly have a superb website, and now I see that your customer service merits high praise as well.
Paul France
Thanking you so very much. Your service is fabulous!!! I will certainly use LondonTown.com again for hotel bookings and recommend to family and friends.
Sharon Arizona, USA
Very nice staff - very helpful and it is so nice talking on the phone to LondonTown.com. Amazing service, realyy thank you.
Islam Egypt
Congratualtions on your service!
Ricardo Brazil
Wow. A better and easier website that I have never seen before. Unbelievable.
Steffen Germany
You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.
Nisheeth Dublin, Ireland
I was impressed by the ease of booking and the accommodation- all the staff were friendly and helpful. I will use your services again.
Paul UK
Your newsletters are excellent as is your website.
Ed Washington, USA