• Home
• About Us

LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

Congratualtions on your service!

Ricardo Brazil

Great service. Fully satisifed. I always use your service when booking for London area

Judith UK

I've been to London twice now and you guys always find me a hotel near the location i request for.

Martin USA

Thank you, I love your news about London!

Simona Italy

I was very happy with my return to LondonTown.com, you were my first online booking ever back in 2002 or something. Been using other services lately, but no one has the same level of costumer service and follow up as you. I especially enjoyed using your map.

Espen Norway

Great site, greatprices!

Steven Sande UK

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

Good location excellent service.I would definitely use again and recommend to friends.

Helen USA

Thank you for your prompt and thorough response. Very professional and much appreciated. I will return to your site for future London inquiries.

Larissa UK

Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.

Lesley & Stephen Australia

Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.

Roger England, UK

Thank you so much for your help and extreme kindness! You have made my booking of my London journey seamless!

Heather New Hampshire, UK

You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.

Nisheeth Dublin, Ireland

Thank you as always!The hotel was Fab! Would definitely stay there again - so convenient for tube.

Ingrid USA

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

LOVE THE SITE!

Tom New York, USA

I am very satisfied with your offers. I find that you have always among the best value for money offers online

Ivana

Your newsletters are excellent as is your website.

Ed Washington, USA

Thank you very much for your quick response and actions! Wow, your service impressed me!

Eija Finland