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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

LOVE THE SITE!

Tom New York, USA

I can't tell you how lovely it is to get such a lovely personal email after all the internet searching. I wish I had found London Town before. Keep up the great work!

Daisy UK

I am very satisfied with your offers. I find that you have always among the best value for money offers online

Ivana

LondonTown.com answered all my prayers when booking a 3 weeks trip to London!

Brian USA

I used your service for the first time on this visit and I was very impressed! I thought your event guide and "freebies" was a great idea. For me the Fitness First one was great as often hotels don't have very good gyms and so it allows me to keep up my normal routine whilst I am away on holiday. So you will be the first place I visit to book accommodation whenever I come back to London now!

Rebecca H Netherlands

Very nice staff - very helpful and it is so nice talking on the phone to LondonTown.com. Amazing service, realyy thank you.

Islam Egypt

Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.

John Florida, USA

Thank you so much for your help and extreme kindness! You have made my booking of my London journey seamless!

Heather New Hampshire, UK

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

You truly have a superb website, and now I see that your customer service merits high praise as well.

Paul France

We live in Israel and visit London approx twice a year. We find your site invaluable for planning our visits. Keep it up.

Hyman Israel

Love the info - very useful and informative!

Marit Oslo, Norway

We're very happy to stay in London and with your help I think we're going to have a very nice stay.

Michel & Veronique France

Thank you! I'm thrilled and love your service.

Henrietta Seattle, USA

We’ve always been faithfull to LondonTown.com - very good services !

Laura France

...Fabulous and super and we think you are great!

Timothy NJ, USA

Great service. Fully satisifed. I always use your service when booking for London area

Judith UK

Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.

Alan Ireland

It's really so comforting dealing with you, you are great. thank you :)

Haneen Saudi Arabia

Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.

Roger England, UK